Services
Helpdesk 247/365
We offer a dedicated Helpdesk service 24 hours a day, seven days a week, 365 days a year. So, when a client contacts our helpdesk to report a problem or request a service, a call handler immediately logs it in the system.
We are quickly able to diagnose the scope of the job and allocate it to the appropriate supplier or on-site contact, as well as letting you know who’ll be coming and when the job should be completed.
Handling over 1000 calls per month across the business, supporting thousands of properties from all over the UK, the team is on-hand at any time to deal with your call in the most professional manner.
Our team ensure that work orders are managed against agreed service levels and deal with suppliers on your behalf through to work order completion, allowing your team to focus on the job in hand.
Helpdesk services include:
- Self Service
- Inbound call handling
- Outbound call handling
- Email request service
Together with our expertly trained team of operators, technology forms a key element to the Helpdesk service, we use the very latest software and systems to provide you with a service that adds value to your operation through the date it creates.